As London enters Tier 3 a whole new set of rules will be put in place for supermarkets.
Leading supermarkets Aldi, Asda, Lidl, Sainsbury’s, Tesco and Morrisons will all update their rules for the tougher restrictions in London.
The capital will enter Tier 3 from 00.01am on Wednesday after a dramatic rise in rates since leaving the national lockdown.
The updated measures mean Londoners will not be able to mix with other households unless it is outside.
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Bars and restaurants will once again have to shut and will be limited to takeaway or delivery services. People will be advised to avoid travelling outside the area.
Shoppers will have to follow strict rules when in supermarkets, high street stores or any other retailers that remain open while their regions are in Tier 3 restrictions.
Official government guidelines say that “shops following COVID-secure guidelines can host more people in total, but no one must mix indoors or in most public outdoor venues with anyone who they do not live with (or have formed a support bubble with)”.
This includes in shops. Here’s what different supermarkets have said.
Asda has confirmed:
shoppers must wear face coverings
packets of disposable masks are available in every store and can be opened and worn whilst shopping, before paying for these at the tills
all staff will wear face masks
1,000 new Asda safety marshals are stationed at front of store
sanitised baskets / trolleys
additional hand sanitisation stations
Perspex screens at checkouts and kiosks to protect our colleagues.
Some stores now open 24 hours.
‘Scan and Go’ mobile at all supermarkets, superstores and supercentres.
Credit and debit card contactless payment limit amount has now been increased to £45.
Tesco said: “There’s still high demand for our online service, so we’d encourage you to shop in-store if you’re able to do so, where we have a number of safety measures in place.
“To help more people shop in-store at times that are quieter or more convenient, we’ve extended the opening hours in many of our shops, although the majority remain closed overnight. To find the latest opening hours for your local store, please visit our store locator.
“We’ve more than doubled the number of online slots to 1.5 million each week. This is to help anyone who’s unable to shop in‐store – especially our most vulnerable customers – so they can access our online service.”
The supermarket has also introduced a traffic light system in many of its larger stores to ensure social distancing is followed in stores.
Is it true that you are only allowing customers in on a one-in, one-out basis?
“The safety of our customers and colleagues is paramount. Where there are too many people in our stores, colleagues are managing that accordingly.
Are you implementing a one customer per family rule?
“In order to help with social distancing, we are encouraging all customers to try and reduce the number of family members they bring with them into our stores. Where necessary we are using discretion, but like all supermarkets we’re asking people to come alone if possible to support social distancing in our stores.
Are kids not being allowed in store with their parents?
“In order to help with social distancing, we are encouraging all customers to try and reduce the number of family members they bring with them into our stores. Of course, we ask that all store staff use their discretion with children and parents.
Are you restricting products that customers can buy?
“We have eased the product limitations in our stores as the restrictions put in place were temporary and we don’t feel these are still necessary. Thanks to the tireless efforts of our suppliers and colleagues, and to customers for buying only what they need, product availability is good, making it easier to shop for vulnerable people and those who are self-isolating.
What are you doing to encourage social distancing in your stores?
“Following recent government advice regarding social distancing, we will be implementing a marker system in store, to encourage customers and colleagues to keep a 2 metres distance from each other.
“Our colleagues’ and customers’ wellbeing is our top priority, and we have taken extra measures to protect them both by installing protective Perspex screens on our tills to provide more distance between our customers and colleagues.
“We have also implemented a new traffic light system at entrances, to control the number of customers going in and out of stores. Traffic lights will signal when customers can enter stores based on individual store customer limits that are in line with two-metre social distancing rules.
“NHS and blue light worker priority access remains in place. These workers are encouraged to go to the front of the queue and other customers will be asked to continue to respect this.
Lidl confirmed: “Wearing a face covering in our stores is mandatory in Scotland, England and Wales in line with government regulations, to help keep everyone safe.
“Our colleagues may remind customers of the requirement to wear a face covering in our stores. However, we understand that some customers are exempt from doing so.”
It adds: “Forgotten your mask? Don’t worry, these are available to pick up at the entrance of our stores, to then purchase at the till when you complete your shop.
“A gentle reminder, when purchasing age-restricted products, you may be asked to temporarily remove you face covering by store colleagues to verify your age.”
It adds: “Whilst we always urge customers to use the tongs provided in our bakery, as a temporary measure, you’ll also notice there are disposable gloves for you to use in order to bag loose items yourself, safely. We’re continuing to monitor this area of our store, and will change the way we’re doing things if necessary.
“We’ve increased the contactless payment limit in all of our stores, from £30 to £45. Please pay safely using contactless whenever possible, or card payments for transactions over £45 .
“We have installed cough and sneeze proof screens at each of our checkouts, to help protect both our store teams and you, our customers.”
It adds: “If you have any of the following symptoms, please do not visit our stores:
New and continuous cough
Loss of, or change in, your normal sense of taste or smell”
The supermarket giant says: “Please follow official guidelines for your local area and wear a face covering when shopping in our stores in England, Scotland and Wales.”
Sainsbury’s has confirmed:
- More home delivery slots
- More Click and Collect slots
- Online order slots for delivery and collection over the core Christmas period, 20 to 23 December, go on general release from 29 November.
- From Thursday 5 November, the chain will offer elderly and vulnerable customers and NHS and care workers with an NHS ID priority access to our stores. This means you can skip the queue at any time so that we can welcome you into our stores quickly and safely.
- Socially distanced queuing systems in place outside our stores
- Shoppers must wear face coverings – as do all staff
- One adult per household
- Volunteer Shopping Card to enable people to shop for others easily in store
Morrisons says: “If you are isolating, please add this information to your delivery instructions so our driver can organise with you how to best deliver your order
“We are increasing production where possible so that we can service the high levels of customer demand we are currently seeing. Please be patient and continue to check the website for our latest range.
“Thank you for your patience and consideration whilst shopping with us in these uncertain times.
“Our colleagues – and fellow customers – are facing the same pressures as you, and really appreciate your understanding and respect in these testing times.
“Thank you to our customers for your ongoing support as we work through the below challenges to our usual service.”
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