Love Island star slams ‘rude’ easyJet staff after Greek holiday almost cancelled

EasyJet staff at Gatwick Airport were branded “unhelpful and rude” by Love Island star Molly-Mae Hague after she almost missed out on a trip to Greece.

Thousands of Brits have turned to Greece this Summer as one of the few countries Brits can travel to without having to either quarantine when they get there or quarantine on the way back.

Offering the a hassle-free holiday option while Spain flights have been cancelled, Portugal and the United States remain under the FCO travel ban alongside most countries around the world, Greece asks only that passengers complete a Passenger Locator Form before arriving.

However Love Island Season 5 runner-up Molly-Mae, who was travelling on Monday (August 10) to join boyfriend and fellow contestant Tommy Fury, is understood not to have completed her form more than 24 hours before travelling.

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The 21-year-old was travelling with her sister Zoe who had filled out her form on time and included Molly-Mae in the “notes” section of her form and so eventually was allowed to travel by easyJet staff at Gatwick.

She posted a selfie on to her Instagram story, saying she had “never had a more stressful airport experience in my life”.

“If you’re flying to Greece/Crete or anywhere you need a QR code then please please please make sure you do it 48 hours before your flight”, she said.

“I did mine last night and when I arrived at the airport, I was told I wasn’t allowed to fly today, luckily my sister had put me on the ‘notes’ section of her QR code form and it meant I was allowed to fly (shoutout to the group of people who asked for a pic and told us that this was allowed!)”

Molly-Mae admitted her mistake but said easyJet staff were “unhelpful and rude” (Image: Instagram/@mollymaehague)

“I had literally booked my car home and was sending Zoe by herself. It is SO STRICT and the @easyjet staff were so so unhelpful and rude. Admittedly this was my fault however there is nothing on the website that tells you about a time frame.

“I felt so bad for all the family’s and couples that were in the same position as me but hadn’t done the notes section thing so I just wanted to warn everyone!!!” Molly added.

She was eventually able to make it to Greece to join Tommy Fury and fellow Love Island star Maura Higgins and their friend Jay Birmingham.

However tens of British tourists have either been turned away from their flights or had to pay ridiculous sums to change flights, ferry bookings and car hire on their trips after being told they will have to fill in the form and fly on a different day

Some customers complained that their tour companies and travel operators never warned them of the need to fill out the form before travelling.

Further confusion has emerged over the wording of the Greek requirement to fill in one form “per family”, while the FCO and soe airlines have advised that each adult, over the age of 18, needs to fill out their own form.

A QR code is sent to the passenger on midnight before their flight and must be shown to airline staff or they won’t be allowed to board the plane.

Once they land, the QR code is scanned and will determine if the passenger is required to undergo a random coronavirus test. After the test they are instructed to self-isolate for up to 24 hours while they wait for the results.

A spokesperson for easyJet said: “Like all airlines, easyJet is currently required by the Greek authorities to ensure that all passengers travelling from the UK to Greece are able to present verification of a completed health declaration form to be able to travel.

“We know that this is different to how many of our customers are used to travelling, which is why we are providing clear guidance on what customers must do to prepare for their flight and are notifying them of any requirement to complete a health declaration form when booking and ahead of their trip via email, SMS and via our Flight Tracker. Customers are also alerted to the importance of checking any current travel requirements on our easyJet.com homepage and direct links to all relevant forms can be found via our Know Before You Go information pages at easyJet.com.
“Our ground crew aim to provide the highest levels of customer service and as such are required to ensure that our passengers have the necessary documentation from the relevant authorities so that they can travel and enter their destination without issue.”

Have you encountered any problems at London’s airports while trying to enjoy a summer holiday? Email qasim.peracha@reachplc.com if you want to share your story as a warning to others.


My London – Local News