You always hope a grand opening gets what you’re unveiling off to a good start.
But that hasn’t been the case for Westminster City Council, which has shut the Marble Arch Mound just days after it was opened to members of the public.
Social media users and those visiting ridiculed the new green space , with many saying what has been built did not match what was advertised in the marketing material.
Because of the backlash, Westminster City Council have closed the area and promised to upgrade the temporary installation so it is better for visitors.
So why exactly has the Marble Arch Mound been closed and what happens if you have tickets? We explain the details.
Why has the Marble Arch Mound been closed?
In a statement posted on its website , Westminster City Council said it closed the installation because it is ‘not yet ready for visitors’.
It said: “We are working hard to resolve this over the next few days.”
It added: “The Mound is a living building by design. We’ll continue to adapt and improve London’s newest outdoor attraction and resolve any teething problems as they emerge.
“We’re sorry for the delay and look forward to welcoming visitors when they’re ready to enjoy all the Mound has to offer.”
The attraction faced criticism from members of the public who noticed that some of the plants had already begun to die at the feature.
What happens if I have tickets for the Marble Arch Mound?
Anyone who has booked a ticket for the first week is being offered a return ticket free of charge as well as a refund.
A council statement read: “In light of the delay, we are offering anybody who has booked a visit during the first week a return ticket free of charge so that they can enjoy the full experience including the Lightfield art installation, M&S Food, and the landscape once it has had time to bed in and grow.
“People who visited the Mound today, and people who are booked for the rest of the week (including the weekend), will be contacted and offered a refund and a free return ticket so they can see the Mound at its best.
“Anyone who has booked a visit this week can go up the Mound as planned and then still take advantage of the free return ticket.”
What is the Marble Arch Mound?
The Mound is a green space which has been built next to Marble Arch, on the western side of Oxford Street.
It was designed by renowned architect MVRDV and features a park-like raised green space of grass and trees.
Going as high as 25 metres, the Mound features a single continuous route to its peak which visitors can reach through climbing.
When at the top, visitors can see spectacular views overlooking Oxford Street, Hyde Park and Marble Arch itself.
On their way back down, visitors can pop into the café, shop and exhibition centre through a hollowed-out space in the heart of the Mound.
The Mound is a temporary structure, believed to have cost £2m, which will be open to members of the public until January 2022.